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Care coordination for families who need clarity

Technology Support That Keeps Families Connected

Healthcare today assumes everyone is comfortable with technology.
Many seniors are not. Families pay the price when portals go unused, telehealth fails, and updates get missed.

NorthStar helps close that gap.

We support seniors and families with:

  • Patient portal setup and navigation

  • Telehealth appointment preparation and troubleshooting

  • Shared digital calendars for appointments and reminders

  • Secure document access for families who live far away

  • Simple, step-by-step guidance without pressure or judgment

This support reduces isolation, prevents missed care, and keeps families informed without overwhelming loved ones.

Technology should make care easier. We help make sure it does.

Because access and understanding shouldn’t depend on age or tech confidence.

Sample view shown. Dashboards are customized per family.

gray computer monitor

Contact Form

Ready to support your family's care journey.

You'll receive a response within 24-48 hours.

Contact

Reach out anytime for personalized support

Email

support@northstarpractice.com

(917) 968-4242

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What NorthStar Does

*Appointment coordination, referrals, and follow-up

*Medical paperwork organization and communication support

*Technology setup for telehealth, patient portals, and care communication

*Shared care dashboards and secure document access for families

*Ongoing updates for families who can’t be present daily

Who This Is For

NorthStar works with families supporting aging parents, loved ones with chronic or complex medical needs, and individuals overwhelmed by fragmented healthcare systems or unfamiliar technology—helping them stay informed, connected, and supported.

About

NorthStar provides care coordination and healthcare navigation for families managing complex medical systems when they can’t be present every day. Led by a healthcare operations professional with over 15 years of experience, NorthStar helps families stay informed, organized, and supported across appointments, paperwork, and ongoing care needs.

In addition to care coordination, NorthStar supports families facing the digital divide in healthcare. We help set up and simplify technology used for care communication, including patient portals, telehealth platforms, shared calendars, and secure document access. Many seniors and families feel overwhelmed by healthcare technology. NorthStar bridges that gap so no one is left behind or isolated due to lack of access or tech confidence.

Our approach combines human advocacy with practical systems. We organize information from care teams, track next steps, and help families stay informed and aligned, while all medical decisions remain with licensed providers.

NorthStar provides care coordination and administrative support. Medical advice and clinical decisions remain with licensed providers.

Service Area: Virtual care coordination for families across the United States and Canada.